Jomark

Areas of Expertise

Fog Project

As an IT professional, my experience using the FOG tool has been exceptional, allowing me to effortlessly capture, deploy, manage, customize Windows Operating Systems, and diverse Linux distributions images while securely managing computers.

Microsoft Server

As an IT administrator, I manage Windows Server versions 2012 R2, 2016, & 2019, ensuring robust data storage, app deployment, & seamless communication. I oversee Group Policy, Active Directory, organizational units, & user admin, implementing stringent security measures to safeguard assets.

PDQ Deploy

Throughout my IT career, I've honed my understanding and skillset in leveraging PDQ Deploy to automate patch management, seamlessly update third-party software, deploy custom scripts, and implement impactful configuration changes across on-premises Windows devices in minutes.

Microsoft Office 365

As an IT administrator, I adeptly manage the Microsoft Office 365 Admin Center, overseeing organizational users and providing expert technical support. Additionally, I utilize the Microsoft 365 Admin efficiently view settings, perform core tasks, receive notifications, add users, reset passwords, manage devices, and ensure seamless operations.

RMM Tools

Utilizing RMM tools is integral to my role as an IT professional, enabling seamless remote monitoring and management of each organization's computers. This software empowers me to gather essential information about endpoint and network health while efficiently performing remote IT management tasks, simplifying my job and ensuring uninterrupted operations

Firewall Systems

As an IT professional managing firewall systems like PfSense, Barracuda, and FortiNAC, I excel in implementing website whitelisting and blacklisting functionalities, leveraging these versatile software solutions primarily as router and firewall. They are seamlessly configured as DHCP, DNS & VPN servers, WiFi AP, and on a single physical device, enhancing network security and management efficiency.

Hypervisors

Drawing on my extensive experience with virtual machines as an IT professional, I proficiently leverage their advantages such as easy management and maintenance, enabling the running of multiple operating system environments on a single physical computer. This not only saves physical space but also reduces time and management costs, optimizing efficiency in IT operations.

Graphic Design

My skills as a graphic designer shine through as I expertly utilize various design tools to bring creative visions to life, demonstrating proficiency in crafting captivating visuals and innovative concepts. I leverage advanced software like Adobe Photoshop, Canva & Filmora to craft intricate designs and edit high-resolution images.

Backup and Recovery Tools

Utilizing tools like Acronis and Autopsy, my expertise in IT extends to proficient data recovery and steganography, alongside forensic analysis. With Acronis, I seamlessly manage data in a unified backup format, ensuring easy recovery across platforms, while also reducing risk and IT overload through efficient migration between hypervisors and physical machines.

experience

AI Staff Solutions
Contractual, PH - Remote
Support IT infrastructure and drive AI development. My role involves maintaining optimal IT performance and security, providing technical support, and managing data backup and recovery. I collaborate with departments to address their IT needs and integrate AI technologies into business processes, working closely with AI engineers and company data. Additionally, I train and support end-users to maximize AI tools' benefits. Through project management and cross-functional collaboration, I ensure milestones are met, maintain clear stakeholder communication, and contribute to continuous improvement with innovative ideas.
December 2023 - Present
IT Specialist
July 2024 - September 2024
IT MS365 Administrator
pryzma
Contractual, PH - Remote
Responsible for the setup and maintenance of the company's Microsoft 365 environment. This involves managing user accounts, configuring groups, enforcing security policies, and establishing company-wide Office templates to ensure consistency and efficiency. Provides dedicated support to end-users, resolving issues related to Microsoft 365 applications and services. Additionally, leads the project of rolling out BYOD (Bring Your Own Device) user devices to Microsoft Intune, ensuring seamless integration, security compliance, and efficient device management across the organization.
Eleonore Droeshout
Part-time, PH - Remote
Responsible for providing comprehensive technical setup, streamlining workflows, and enhancing productivity through automation. This includes the integration of applications using Zapier to automate repetitive tasks and data flows across systems, and utilizing Flodesk to design and automate email marketing campaigns. I also manages and optimizes the company website to improve user experience, ensures technical stability, and integrates third-party services. Additionally, I am involved in troubleshooting issues, refining processes, and maintaining seamless operations between various platforms.
August 2024 - September 2024
IT Integrator
March 2022 - December 2023
IT Systems Support Engineer
ibex global solutions philippines inc.
Full-time, PH - Onsite
Responsible for providing IT assistance to multiple accounts as an in-house IT field support. Drives site-level implementation of new PC hardware and software application rollouts, & client specific ramp activities as they relate to the desktop, supports corporate IT as the hands at the site to address issues with voice and data infrastructure, responsible for IT inventory/asset management, spots problem trends as they emerge, reduce overall numbers of problems through effective root cause analysis and long-term fixes. receives and responds to workflow requests in the form of trouble tickets through the remedy ticketing system: organizes and addresses assigned tickets inappropriate priority order. And performs installation, relocation, troubleshooting, repairs, and preventive maintenance of desktop devices and software applications.
trident ph outsourcing
Full-time, PH - Onsite
Overall in-charge of the company's IT infrastructure and network. Responsible for the day-to-day operation of the site. Tasked to organize, install and support an organization’s computer systems, network segments, intranets and other data communications systems. Determine site system needs, a need for upgrades and repair, installs network hardware and software and ensures that systems are operating correctly. Evaluate and optimize network performance and maintain network and computer systems secured. Responsible for identifying and solving any problems that arise, ensuring that employees' workstations are working efficiently. Constructing and implementing plans to ensure the site's network continues to operate smoothly in the event of a problem & staying up to date with the new technology trends.
June 2021 - March 2022
IT Specialist
April 2018 – May 2021
IT Associate
sixeleven global services & solutions
Full-time, PH - Onsite
Provides daily maintenance, troubleshooting, repair and installation of network computers, devices and IT equipment, diagnosing both hardware and software faults reported by employees, configure peripherals, services, settings, directories and evaluate new technologies. Perform daily monitoring of ISP bandwidth, MRTG and keep track of network connections up and stable. Responsible for the operations, control, and monitoring of site CCTVs. Maintain and keep local network in a way to optimize performance and ensure security and privacy of the computer systems, administers and manages firewall, servers, active directory, group policy, switches, desktop computer & printers and ensures systems are up to date.